VACATION ALERT: Orders are still open but none will be processed, worked on or sent out between July 15-27. FREE pick up offered in Downtown Toronto. FREE lettermail shipping (no tracking) to Canada/US!

refunds & shipping

Refunds

Due to the nature of handmade and custom cards, I do not accept returns or exchanges. For custom cards, I will connect with you on the sketch/plan before finalizing the card. I also will send you a photo of the final product before shipping it out to you.

Creation and processing
  • Custom cards take at ~5 business days to create and complete (+ shipping time), as long as the buyer responds to confirmation of the sketch and final product within 24 hours. Rush custom orders are available upon request!
  • All other cards take at 3-5 business days to create and complete
Shipping
  • Free local delivery and pick up (within downtown Toronto) available
  • Free standard shipping within Canada: ~3-6 business days
  • Free standard shipping to USA: ~4-8 business days
  • Paid expedited shipping option available 
  • Due to COVID-19 related-delays, shipping times are not guaranteed
  • Buyers are responsible for any customs and import taxes that may apply, and we are not responsible for delays due to customs
.
If you ever need assistance, please feel free to use the chat feature (bottom right corner of the screen) or contact us at info.queenbcards@gmail.com and we will do our best to help!